Coastal Limited Lifetime Warranty

FOR ALL LOVUM PRODUCTS INSTALLED IN THE USA (MAINLAND,ALASKA AND HAWAII) WITHIN 1 MILE FROM THE COASTLINE

Lovum Doors LLC provides a Limited Lifetime Warranty, to the original owner/end user of the structure in which the product is installed and is not transferable. This warranty begins on the date the door, and/or screen is completed in the factory.  Lovum Doors LLC warrants in accordance with the conditions, limitations, and restrictions outlined below that every Lovum door product shall be free of defects in workmanship, and materials that would cause the product to be unfit to perform. This guarantee ensures that the product will remain serviceable for standard daily use, for the time stated in the table below. This Warranty is given with the utmost professionalism and dedication to quality, to ensure compliance, it is necessary to register the door(s) within 6 months of installation and to follow the care and maintenance recommendations.

Extruded Frame Components

5 yrs 

Operational Hardware (hinges, guides, and rollers)2 

1 yr.

Locking Mechanism and Handles3  

1 yr.

Paint Finishes    

2 yrs

Glass Double Pane Units

10 yrs. 

Laminated and oversized Units

5 yrs. 

Screen, Screen/Blind6

1 yr. 

Smart electronic lock components

1 yr. 

Screen, Screen/Blind7

3 yr. 

As per the times stated in the above table:

  1. EXTRUDED ALUMINUM AND PULTRUM FRAME COMPONENTS are protected against manufacturing flaws that could lead to compromised structural integrity.
  2. PROFOLD OPERATIONAL HARDWARE (hinges, guides, and rollers) is warranted to be free from defects in workmanship, and materials that would cause the product to be unfit to slide, open, and close. 
  3. LOCKING MECHANISM AND HANDLES are warranted from quality and defects that may prevent the operation of the doors. 
  4. PAINT FINISHES are warranted from cracking peeling, blistering, peeling, or fading.
  5. GLASS, Standard insulated glass units with super-spacer bar are warranted against seal failure due to manufacturing defects resulting in visible obstruction through the glass (lines, discoloration, or surface Flaws) from 10 ft. looking through the glass, as per the ASTM C1036-01 Federal guidelines. Laminated glass is warranted from de-lamination resulting in visible obstruction through the glass. Other types of glass are provided with the same warranties, limitations, and exclusions received from the supplier.
  6. SMART LOCK AND COMPONENTS warrants that the product will be free from manufacturing defects in technical and material resulting in failure to operate.
  7. SCREEN, SCREEN/BLIND COMBINATION is warranted for interior applications only, pleated, and solid fabrics are not designed to prevent accidents or withstand windy conditions

COASTAL CARE AND MAINTENANCE RECOMMENDATIONS

It is important to keep in mind that products installed within a mile or near the coastline will require more frequent cleaning to prevent salt corrosion, residue build-up, and finish discoloration. it is highly recommended that you clean the handles and frame, once a month using a mild soap solution and a soft rag. After cleaning, make sure to rinse with water to remove any soap residue. Glass areas can be cleaned as needed with a commercial glass cleaner. Additionally, remove any debris from the tracks and apply silicone spray to the bottom guides every three months. Proper cleaning and care will ensure your Lovum Door(s) retain their appearance and functionality for years to come. For more detailed information please refer to your Owner’s Manual.

COASTAL COMMERCIAL APPLICATIONS CARE AND MAINTENANCE RECOMMENDATIONS

For doors installed in commercial spaces, it's important to train your staff to handle the doors and prevent customers from using them to avoid harm or misuse. In the hospitality industry, it's advisable to provide printed instructions for guests to operate the doors and have a staff member demonstrate the process. Additionally, keep in mind that doors in busy areas tend to collect debris and trash, so it's essential to clean the bottom track daily to ensure the guides slide smoothly.  For coastal commercial applications cleaning of the surfaces should be as frequent as needed. Bottom tracks should be cleaned of debris daily.

**If the buyer or end-user fails to adhere to the installation, care, and maintenance instructions, or uses the product inappropriately; all explicit warranties stated in this limited lifetime warranty will become null and void.

EXCLUSIVE REMEDY

Lovum Doors LLC warranty begins from the date of order completion and is not a warranty of future performance. If any such a failure occurs during the period of your warranty, and in accordance with its terms stated above. Lovum Doors LLC will, in its sole discretion, repair, or replace the product or component, and ship at our cost, or refund the price for the defective product or component. The warranty on the replacement parts will extend only for the balance of the warranty period of the original product. In no event shall Lovum Doors LLC. be responsible for the cost of labor to replace the parts or any costs associated with the removal, installation, sales tax, shipping outside of the country, finishing, refinishing, or any other associated incidental or consequential cost, for the replacement of components or parts, unless expressly required by state law. 

EXCLUSIONS

The warranty provided has certain limitations and does not extend to situations that do not signify a defect in the product or arise due to factors beyond the control of Lovum Doors LLC, which includes but is not limited to:

DISCLAIMERS AND LIMITATIONS

Disclaimer

Lovum Doors LLC provides only one warranty, which is this limited warranty, whether it is written or spoken, explicit or implicit. No third party, Authorized Vendor, employee, or agent of Lovum Doors is authorized to create or be held liable or responsible for any other obligation or liability on behalf of Lovum. The warranty does not cover any implied warranties, including but not limited to, warranties of fitness for a particular purpose, merchantability, durability, climate, condition, or suitability for a particular design or project. This warranty does not guarantee future performance or the useful life of any Lovum product but only ensures repair, replacement, or refund.

If state law prohibits the exclusion or limitation of implied warranties, the process for making a claim will be the same as that outlined in the express warranty stated herein. Any products or components not covered by this limited warranty, or another express limited warranty provided by Lovum Doors are sold without any warranty and "as is." If the end user, Authorized Vendor, architect, licensed installer, owner, or construction professional fails to adhere to the installation and maintenance instructions provided (available online in PDF and instructional videos) all express warranties will be null and void. It is crucial to follow the instructions provided to ensure warranty coverage.

Limitations

Lovum Doors LLC cannot be held responsible for any incidental, special, consequential, indirect, contingent, or punitive damages arising from claims related to breach of warranty, breach of contract, tort, strict liability, or any other cause. This includes claims related to the delivery of defective or non-conforming goods, breaches of any other provisions of this limited express warranty, or disputes arising from contracts between Lovum Doors Registered Authorized Vendors and their customers, agents, employees, subcontractors, end-users, or other third-party entities involved in recommendation, installation, modification, or repair. In no case, will Lovum Doors LLC's liability exceed the purchase price of the product or component in question. No Authorized Vendor, employee, or representative of Lovum Doors can change, or in any way modify either orally or in writing this Limited Warranty, any changes made will not hold legal power or influence.

Certifications and Ratings

Certification and ratings are usually based on testing a single product sample through a range of computer simulations and physical tests that are conducted by a California state-approved testing facility. However, it is important to note that the performance of individual products may differ due to varying usage conditions and installation locations. It should also be clarified that these certifications and ratings should not be perceived as performance warranties.

Suitability

In no circumstance is Lovum Doors LLC liable for determining the suitability of any product for a specific project, design, application, climate, condition, customer need, use, or purpose. Additionally, Lovum Doors cannot guarantee that the integration of its products into a building design will obtain any third-party certification or standards. Doors and windows are merely one component of the building envelope. Lovum Doors will not be held liable for any claims of damage arising from inappropriate product selection, faulty building design or construction, damage to the building, improper installation, or inaccurate orders. Selection of application, glazing materials, sealant, and product configuration is out of our control, therefore Lovum Doors assumes no responsibility. The responsibility of determining product suitability, glazing materials, applications, and configurations lies with the Authorized Vendor, owner, user, architect, licensed installer, and/or construction professionals to follow applicable laws and codes to make selections and stay in compliance. Even if the exclusive remedy mentioned in this limited warranty is deemed to fail for its essential purpose, these limitations of warranty and liability shall apply and survive.

Governing Law, No Class action, No Jury Trial

THE WARRANTY WILL BE GOVERNED BY THE LAWS OF CALIFORNIA, AND ANY DISPUTES OR CLAIMS AGAINST LOVUM DOOR SYSTEMS, IT’S EMPLOYEES, AUTHORIZED VENDORS OR AFILIATES MUST BE MADE ON AN INDIVIDUAL BASIS AND NOT AS A REPRESENTATIVE OF ANY GROUP OR IN ANY OTHER REPRESENTATIVE LEGAL ACTION, OR MEMBER OF ANY CLASS ACTION OR PROCEEDING, UNLESS SUCHA A WAIVER IS PROHIBITED BY LAW.

ANY CLAIM OR DISPUTE SHALL FIRST BE DETERMINED BY MUTUALLY AGREEABLE TERMS, ANY DISPUTE WITH LOVUM DOORS WILL NOT BE DETERMINED BY JURY TRIAL, THEY KNOWINGLY WAIVE THE RIGHT TO A JURY TRIAL. THEY ELECT TO SUBMIT ALL DISPUTES UNDER THIS WARRANTY TO A MUTUALLY AGREEABLE MEDIATOR, WITH EACH SIDE TO BEAR ITS OWN FEES AND COSTS. IF THE DISPUTE IS NOT RESOLVED THE DISPUTE SHOULD BE SUBMITTED TO A MUTUALLY AGREEABLE ARBITRATOR, PURSUANT TO THE ARBITRATION RULES OF THE STATE OF CALIFORNIA. IN THE EVENT OF ANY CLAIM MADE UNDER THIS WARRANTY, THE WINNING PARTY SHALL BE ENTITLED TO RECEIVE REASONABLE FEES FOR ATTORNEYS, EXPERTS AND COSTS. IN CASE A CLAIM IS RELATED TO THE INSTALLATION OF THE PRODUCT, LOVUM DOORS RESERVES THE RIGHT TO COLLECT ATTORNEY FEES, EXPERT FEES AND PRODUCT TESTING EXPENSES. THIS IS A STANDARD PRACTICE IN THE INDUSTRY AND, IS AIMED AT ENSURING FAIRNESS AND TRANSPARENCY FOR ALL PARTIES INVOLVED.

No Waiver

If Lovum Doors LLC decides to deviate from any of the conditions or limitations stated in this limited warranty, it will only apply to a specific circumstance and for a limited time, as determined solely by Lovum Doors LLC. This exception should not be interpreted as a waiver of Lovum Doors LLC right to enforce all conditions and limitations stated in the warranty.

Conditions and Procedures

We will confirm receipt your inquiry and contact you within 24 hrs. Our team will reach out to the Authorized Vendor on your behalf. If necessary, we’ll coordinate a virtual call with the installer on-site to help resolve the issue efficiently. This method has proven effective in pinpointing possible causes and solutions for installers to address. Should the issue fall under warranty, we’ll arrange for a technician to complete the required warranty covered repairs as soon as the necessary parts and components are ready

If you encounter any issues with your Lovum Door, your first step should be to contact the Authorized Vendor from whom you purchased the product. You can find their information, along with details about your product and installer, in your Owner’s Manual.  If you cannot retrieve the Vendor’s information or if they are unresponsive, please fill out a technical assistance request. We can assist locating your Vendor or put you in touch with a nearby Authorized Vendor that can assist

Lovumdoors.com>support>technical assistance request

All claims must be made in writing. Please include the following information:

We will confirm receipt your inquiry and contact you within 24 hrs. Our team will reach out to the Authorized Vendor on your behalf. If necessary, we’ll coordinate a virtual call with the installer on-site to help resolve the issue efficiently. This method has proven effective in pinpointing possible causes and solutions for installers to address. Should the issue fall under warranty, we’ll arrange for a technician to complete the required warranty covered repairs as soon as the necessary parts and components are ready.

Please note that Lovum Doors are not responsible for installation-related adjustments, nor they are allowed to perform them.Unless explicitly authorized in writing by Lovum Doors management to both the customer and the technician.

We are committed to ensuring your experience with Lovum doors is exceptional and that any concerns are resolved promptly and professionally.

Lovum Doors LLC Coatal Limited Warranty Effective September 1st, 2023